Client Care and Practice Day: Why You Should Care
"Issues covered include: plain english, client interpretation, mental incapacity, estate planning, client complaints, expanding your client base.
Description
By always acting as a client centric adviser, you will have the key to what makes a successful practice. Gain the essential skills of understanding your clients, communicating effectively with them and creating and maintaining a trusted relationship. In one short day meet all your CPD requirements in Client Care and Practice, and invest in what will bring you the biggest returns: clients.
Chair: Liz Hughes, Founder and Financial Planner, WealthSpring Financial
COMMUNICATING AND DECISION MAKING
9.00am to 10.00am: Telling it Like it is: Why Plain English is Better for Business
- Why complexity is your enemy
- How plain English can be your biggest business advantage
- Writing advice from the world’s greatest investor
- The 5-step technique that will make you a more effective writer today
Presented by Peter Vierod, Founder and Managing Partner, Friendly Persuasion
10.05am to 11.05am: Interplay between Psychology and Advisory: Have you Really Interpreted Your Clients’ Needs in the Correct Way?
Gary will take us through the issues around psychology and how it has encroached into financial advice. Are advisers psychologists? Do we stray into areas we’re not trained to deal in?
- To craft truly effective advice, we need to know everything: not just the quantitative information, but the qualitative information is arguably much more important
- How do we gain client’s trust, so that they share their family information, their values?
- Traditional ‘salesmanship’ with a product sale being the adviser’s goal: interpreting the clients’ needs was subservient to the advisers needs
- Why we need to be sure that we have interpreted clients’ need properly?
- With the realities of FASEA requirements
- Challenges of gathering new clients information due to the impact of the Millie’s and social media
Presented by Gary Mitchell, Private Client Adviser, Shadforth Financial Group
11.05am to 11.15am Morning Tea
11.15am to 12.15pm: From a Lawyer’s Perspective: Mental Incapacity, Decision Making and Your Role as a Financial Adviser
- The legislative framework
- The importance of incapacity documents for your client before they lose capacity
- Decision making and diminished capacity
- Recent case law updates
- The role of the financial advisor
Presented by Adeline Schiralli, Consulting Principal, Keypoint Law; Accredited Specialist in Wills & Estates
12.15pm to 1.00pm Networking Lunch
ESTABLISHING, MAINTAINING AND EXPANDING YOUR CLIENT RELATIONSHIPS
1.00pm to 2.00pm: Client Protection: Understanding Your Client's Estate Planning by Undertaking a Health Check
- Do they have Wills and are these up to date? Are testamentary trusts appropriate?
- Do they have Enduring Powers of Attorney, Appointments of Enduring Guardian and Advance Health Directives?
- Death benefit nominations: ‘to bind or not to bind’
- Family trusts a ticking time bomb: when is the vesting date?
- Foreign connections: are there hidden taxes?
Presented by Paul Evans, Partner, Makinson d’Apice Lawyers; Accredited Specialist in Wills and Estates
2.05pm to 3.05pm: Managing Client Complaints: A Golden Opportunity
- Understanding the psychology of a client complaint
- Do’s and don’ts when responding to a client complaint
- Attitudes and mindsets and longer-term focus
- Quantifying ‘goodwill’
Presented by Joydeep Hor, Managing Principal, People + Culture Strategies
3.05pm to 3.15pm Afternoon Tea
3.15pm to 4.15pm: Expanding Your Advice to Your Clients’ Parents and Kids: Does it Ever Work?
- Playing the long game
- Setting yourself up for success
- Understanding the family dynamics
- Do you need different service packages for different life stages?
- How early is too early for a planning conversation?
- How does aged care fit in?
Presented by Sarah Penn, CEO, Mayflower Consulting
Venue
Cliftons Sydney
Level 3, 10 Spring Street
Sydney 2000
NSW
Australia
Directions
Nearby Public Transport:
Train Stations - Wynyard 400m OR Martin Place 500m
Bus Interchange - Clarence Street 450m
Ferry - Circular Quay 1.2km
Parking Information
Parking not included in your registration. Here are some options below.
Secure Park 20 Bond Street - click here for rates
Wilson Park 1 O'Connell Street - click here for rates
Wilson Park 31 Bond Street - click here for rates
Accreditation
Attend full day and earn 6 CPD units
FASEA CPD Allocation: 6 hours in Client Care and Practice
Financial Planners will be able to earn an estimated 6 CPD hours in Client Care and Practice.
All our conferences are able to count towards your CPD hours in accordance with the regulations of any industry association including CA ANZ, CPA and more. Click here to view your organisations' rules.