CPD Compulsory Units for All Lawyers
Issues covered include: client relationships, conflict of interest and confidentiality, efficiency, effectiveness and profitability
Description
Develop a toolkit to deal with even the most challenging and difficult client that comes your way. Improve your client relationships so that your matters run more smoothly and your clients pay up on time and in full. Hone your strategies to avoid potentially disastrous and costly conflict of interests and confidentiality pitfalls. Get the best strategies and processes you need to improve your practice’s efficiency, effectiveness and profitability, all while squaring away your core CPD points for the year.
Attend and earn 3 CPD units including:
1 unit in Ethics & Professional Responsibility
1 unit in Practice Management & Business Skills
1 unit in Professional Skills
Chair: Howard Jones, Partner, Septimus Jones and Lee
Practice Management & Business Skills
2.00pm to 3.00pm: Maximising the Value of Your Client Relationships and Getting Paid on Time
- The importance of client acceptance and re-acceptance policies and procedures
- Strategic clients, the long tail and getting your client mix right
- Delivering client service and getting paid: it takes two
- Value added services and strong relationships: the ideal objective
- Implementing the right collection policies and procedures for your practice
Presented by Jeffrey Luckins, Director Audit and Assurance, William Buck
Professional Skills
3.00pm to 4.00pm: Effective Skills & Techniques for Managing Challenging Clients
- How to identify client expectations and best utilise that information
- Understanding your professional obligations when dealing with difficult clients
- Some of the types of difficult clients you might meet and how to deal with each of them
- Steps to take when a client acts unreasonably: management skills and techniques
Presented by Caroline Counsel, Collaborative Practitioner, Counsel Family Lawyers; Accredited Specialist in Family Law
4.00pm to 4.15pm Afternoon Tea
Ethics & Professional Responsibility
4.15pm to 5.15pm: Untangling Conflicts of Interest, Confidentiality and Your Duties
- Distinguishing between the concepts of a conflict of interest and confidentiality
- Identifying and defining a conflict of interest, including the tricky situations
- Checklist for what you should do when there is a conflict of interest
- Confidential information, when it can lead to a conflict of interest and what you need to consider when such a situation arises
- Responding to a statutory demand for your client’s confidential information
Presented by Donna Cooper, Head of Ethics, Wellbeing and Practitioner Support, Law Institute of Victoria
Venue
RACV City Club
Level 2, 501 Bourke St
Melbourne 3000
VIC
Australia
Parking Information
Parking is not included in your registration. Here are some options below. RACV City Club Car Park.
Directions