Managing Client Expectations - Recorded in September 2019, NSW
Issues covered include: managing client expectations, legal professional privilege, communication skills and managing high conflict matters
Description
We get it – you’re busy. But you also need your CPD compulsory units, and it never hurts to spend time elevating your practice and bringing it up to speed in the modern legal market. So we’ve put together a convenient, efficient and practical lunchtime web series where you can get your CPD compulsory units out of the way and bolster your practice all from the comfort of your home or office.
Attend and earn 1 CPD hour in Practice Management & Business Skills
This 1 hour program was recorded in NSW on 30 August 2019
Managing Client Expectations
- First impressions: how to be honest, realistic, and still get the business
- What to document at the engagement’s outset
- Does what you’re doing match what your client thinks you’re doing?
- How to break bad news without overly discouraging the client
- Handling client disappointment
- War stories and real-world examples
Presented by Glenn Fredericks, Barrister, State Chambers; Recommended Employment Law Junior Counsel, Doyle’s Guide 2019