Women in Law: Managing Client Expectations and Maintaining Internal and External Relationships
Effectively managing client expectations and understanding how to nurture internal and external relationships is key to your success. WEB236V11BZ
Description
Attend and earn 1 CPD unit in Professional Skills
This program is applicable to practitioners from all States & Territories
Chair: Shirli Kirschner, Cofounder, Elker; Resolve Advisors; former Federal Circuit Court Seasonal Registrar
Managing Client Expectations and Maintaining Internal and External Relationships
Hear from an experienced line-up of practitioners, as they explore how they have learnt to set clear client expectations by providing timely updates and addressing any concerns or issues that arise. Learning how to maintain strong internal relationships among team members and departments can enhance collaboration, communication, and efficiency.
Presented by Cilla Robinson, Partner, Clayton Utz and Jacqui Barrett, Partner, Hall & Wilcox
Presenters
Shirli Kirschner
Shirli is the co-founder of Elker a platform for speaking up. Software and Resolve Advisors, a consultancy practice. Her professional expertise includes facilitation (including mediation) and dispute system design.. Prior to founding Resolve Advisors, she worked as a lawyer at Gilbert + Tobin before which she a Senior Associate with Allens-Allen and Hemsley (as it was then). Shirli’s ongoing consultancy roles include Dispute Resolution Advisor for the Wholesales Energy Market (gas and electricity) reporting to the Australian Energy Regulator. She is also the Resolution Facilitator for APRA-AMCOS.
Cilla Robinson
Cilla Robinson has over 18 years' experience as an employment lawyer, specialising in discrimination and industrial relations, but works with her clients on all aspects of the employee life cycle. She has deep expertise in workforce transformation and industrial strategy, frequently helping clients during volatile and unpredictable times to best leverage growth and opportunities for enacting people and business objectives. Cilla often helps clients navigate the complexity of dealing with ill and injured employees, and in particular the challenges inherent within organisations with low levels of psychosocial safety or high incidents of staff with mental illness or mental health problems is a focus of her practice. Whether they are HR business partners, legal counsel, executives, or company boards, Cilla's clients particularly appreciate her consistently commercial approach and ability to understand their business strategy, navigate complex legal issues and then explain them in an accessible and concise manner. Cilla has broad industry experience and works with both private sector clients and government (Commonwealth and NSW) clients.