Support Staff Lunchtime Series: Developing Effective Communication, Listening and Written Skills
Takeaway new key skills on how to take your communication to the next level when dealing with your manager, workplace colleagues and clients. Learn how to strengthen your listening and written skills for written instructions, meeting notes and file notes. WEB219N04B
Description
Attend and earn 1 CPD unit in Professional Skills*
This program is applicable to practitioners from all States & Territories
Chair: Lisa Gooneratne, Special Counsel, HWL Ebsworth
Developing Effective Communication, Listening and Written Skills
- How to communicate with managers and teams
- Communication with clients
- Taking written instructions and meeting notes
- Ensuring file notes are complete and accurate
- How to listen to take down accurate instructions?
- Building your business telephone manner
- How to ask the right questions to ensure you provide excellence
Presented by Angela Kurtz, Practice Manager, Marino Law
*This seminar series is suitable for Junior Lawyers
Presenters
Lisa Gooneratne
Lisa has extensive experience in personal injury insurance law, in a variety of areas. Lisa acts for both private insurers and Government agencies, in the areas of public liability, workers compensation, medical negligence, coronial inquests, medical disciplinary matters and motor vehicle accidents. Lisa also acts for a self-insurers, including a national airline and national banks, in relation to personal injury claims. Lisa is actively involved in the ACT legal community, being a former chair of the Young Lawyers Committee and currently a Commissioner and Board member of the ACT Legal Aid Commission.
Angela Kurtz
Angela Kurtz is currently the Practice Manager at Marino Law on the Gold Coast. With over 25 years in legal professional services, Angela has extensive experience across a range of mid-tier and national roles in HR, management. learning & development and marketing/communications and also a number of business consultancy projects. She has particular expertise in people and performance. Angela has an interest in high performing teams, and is a long-standing member of various bodies including the Australian Legal Practice Management Association (former Qld Committee Member), the Australian Human Resources Institute and the Continuing Legal Education Association of Australasia (former President). Angela holds a Masters of Business majoring in Communication.