Support Staff Lunchtime Series: Managing the Expectations of your Managers and What’s Expected of a Legal Assistant
You’ll identify how to manage the expectations of your managers and direct reports with expert practical tips and knowhow that you can use immediately. Take away how to deal with multiple tasks, competing priorities and the importance of honing your delegation skills. WEB218N04A
Description
Attend and earn 1 CPD unit in Professional Skills*
This program is applicable to practitioners from all States & Territories
Chair: Lisa Gooneratne, Special Counsel, HWL Ebsworth
Managing the Expectations of your Managers and What’s Expected of a Legal Assistant
- Identifying the expectations
- Managing up, down and across
- How to make the most of your resources: dealing with multiple tasks at once
- How to ensure tasks are completed in the required timeframe
- How to add value and reduce solicitor workloads
- How to keep track of what matters your teams are working on
- Managing multiple tasks, deadlines and competing priorities
- Keeping the team informed about project timeframes
- Developing open and honest communication
- Importance of developing your delegation skills
- Common traps and tips
- Importance to follow up
- Tips on easing the administrative workload of your solicitors
- Service standards for excellence: basic KPIs
Presented by Pauline Murray, Legal Practice Administration Manger, Herbert Smith Freehills
*This seminar series is suitable for Junior Lawyers
Presenters
Lisa Gooneratne
Lisa has extensive experience in personal injury insurance law, in a variety of areas. Lisa acts for both private insurers and Government agencies, in the areas of public liability, workers compensation, medical negligence, coronial inquests, medical disciplinary matters and motor vehicle accidents. Lisa also acts for a self-insurers, including a national airline and national banks, in relation to personal injury claims. Lisa is actively involved in the ACT legal community, being a former chair of the Young Lawyers Committee and currently a Commissioner and Board member of the ACT Legal Aid Commission.
Pauline Murray
Pauline Murray is a Legal Practice Administration Manager at Herbert Smith Freehills Sydney and has over 20 years’ experience in the legal industry. Starting out her career as an office junior, she entered a graduate program for legal assistants and then spent the next the next 12 years working across a number of firms in the areas of insurance litigation, competition and employment, industrial relations and safety. In mid-2011 Pauline moved into her current role as a Legal Practice Administration Manager.