Managing Client Complaints: A Golden Opportunity
Managing a client’s wealth can put trusted advisors directly in the firing line for client complaints. Your response can make or break your relationship with the client, and potentially do your practice serious harm. Learn why clients complain, how to manage complaints if you receive one, and most importantly, avoid getting one in the first place.
Description
Attend and earn 1 CPD hour
FASEA CPD Categories
Estimated 1 CPD hour in Client Care and Practice
Managing Client Complaints: A Golden Opportunity
- Understanding the psychology of a client complaint
- Do’s and don’ts when responding to a client complaint
- Attitudes and mindsets and longer-term focus
- Quantifying ‘goodwill’
Presented by Joydeep Hor, Managing Principal, People + Culture Strategies
Presenters
Joydeep Hor is People + Culture Strategies Founder and Managing Principal. While an expert in all areas of workplace relations, Joydeep is one of Australia's "go to" lawyers for complex and sensitive terminations of employment and also for addressing all aspects of workplace behaviour and culture (such as bullying and harassment).