Dealing with Difficult or Unreasonable Clients
OND243N101
Description
Attend and earn 1 CPD hour in Professional Skills
This program is applicable to practitioners from all States & Territories
*This is an interactive recording so that you can claim uncapped annual points from this type of activity
Chair: Caroline Hutchinson, Principal Director, Coleman Greig Lawyers
Professional Skills
Dealing with Difficult or Unreasonable Clients
Case study examples of ‘what to do’ scenarios in dealing with clients who:
- Refuse to accept advice
- Misquote you or others in the firm
- Persistently and unreasonably object to accounts
- Use abusive language towards lawyers and staff
- Mislead you
- Want you to behave unprofessionally
Presented by Rohan Burn, Senior Associate, People and Culture Strategies